Refund & Return Policy

At OryGinal Perfumes, your satisfaction is our priority. We believe in offering a shopping experience that's simple, fair, and risk-free.

Free Shipping

We offer free standard shipping on all orders over across Canada and the USA.
No hidden fees — what you see is what you pay!

Risk-Free Returns

We want you to love your fragrance. If you're not completely satisfied, we offer risk-free returns within 7 days of your purchase.

To qualify for a return:

The item must be unused and in its original packaging.

Contact us at [email protected] within 7 days of delivery with your order number and reason for return.

Once your return is approved, we will provide return instructions.

Refunds

Once your returned item is received and inspected, we will process your refund to your original method of payment.

Refunds are typically processed within 5–7 business days after we receive your return.

Original shipping charges (if any) are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately with photos of the product and packaging.
We will replace the item at no cost to you or issue a full refund.

Exclusions

Used products cannot be returned.

Items marked "Final Sale" are not eligible for return or refund.

Lost or Stolen Packages

OryGinal Perfumes is not responsible for lost or stolen packages after delivery is confirmed by the carrier.
We recommend providing a secure delivery address.

Questions?

Our team is here to help!
Email us at [email protected]— we respond within 1–2 business days.

Shop with Confidence — OryGinal Perfumes.